Customer Service Supervisor
3.
4 Dunlap, TN Dunlap, TN Full-time Full-time $85,000 - $95,000 a year $85,000 - $95,000 a year Customer Service Supervisor at our Location in Dunlap, TN YOUR
Responsibilities:
Maintains Customer past due log and expedite log Assists Warehouse Supervisor and Shipping Coordinators in the creation and maintenance of the Operator Instruction Sheets for all customer shipments Generates credits/debits to production invoices as needed Creates Master label & bar code label info in SAP label table Enters and/or monitors all customer orders manually or through EDI into SAP Ensures accuracy of customer EDI as well as successful implementation of new EDI Verifies and investigates customer accumulations Monitors, summarizes, and reports out customer delivery ratings including corrective action Monitors customer electronic notification systems such as SMART, DDL, Super G, Supply On, eSupplier Connect, etc.
Maintains ongoing communication with the customer Responsible for accuracy of all customs paperwork for pre-production and production shipments Assists warehouse supervisor and manager with the creation and maintenance of analytical reports Maintains pricing in SAP schedule agreements Assists Shipping Coordinator with accuracy of ASN's information for shipments and performance of ASN transmissions Maintains accurate record keeping and reporting utilizing SAP Operates a computer, calculator, copier, fax machine and other standard office equipment Performs all activities in a professional and positive manner Performs other job-related duties as assigned Functions as working team leader for Customer Service Analysts Provides Training for New Customer Service Analysts Ensures Customer service compliance to Mann+Hummel standards YOUR PROFILE:
Education:
4-year degree or commensurate experience preferred
Experience:
3-5 years of experience in Tier 1 automotive material planner or customer service role Required Skills:
Working knowledge of Microsoft Office software Advanced knowledge of SAP systems Advanced Experience in Automotive OEM Customer service Interpersonal skills necessary to work in a cooperative, positive team approach Job Type:
Full-time Pay:
$85,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Dunlap, TN 37327:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
4 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Dunlap, TN Dunlap, TN Full-time Full-time $85,000 - $95,000 a year $85,000 - $95,000 a year Customer Service Supervisor at our Location in Dunlap, TN YOUR
Responsibilities:
Maintains Customer past due log and expedite log Assists Warehouse Supervisor and Shipping Coordinators in the creation and maintenance of the Operator Instruction Sheets for all customer shipments Generates credits/debits to production invoices as needed Creates Master label & bar code label info in SAP label table Enters and/or monitors all customer orders manually or through EDI into SAP Ensures accuracy of customer EDI as well as successful implementation of new EDI Verifies and investigates customer accumulations Monitors, summarizes, and reports out customer delivery ratings including corrective action Monitors customer electronic notification systems such as SMART, DDL, Super G, Supply On, eSupplier Connect, etc.
Maintains ongoing communication with the customer Responsible for accuracy of all customs paperwork for pre-production and production shipments Assists warehouse supervisor and manager with the creation and maintenance of analytical reports Maintains pricing in SAP schedule agreements Assists Shipping Coordinator with accuracy of ASN's information for shipments and performance of ASN transmissions Maintains accurate record keeping and reporting utilizing SAP Operates a computer, calculator, copier, fax machine and other standard office equipment Performs all activities in a professional and positive manner Performs other job-related duties as assigned Functions as working team leader for Customer Service Analysts Provides Training for New Customer Service Analysts Ensures Customer service compliance to Mann+Hummel standards YOUR PROFILE:
Education:
4-year degree or commensurate experience preferred
Experience:
3-5 years of experience in Tier 1 automotive material planner or customer service role Required Skills:
Working knowledge of Microsoft Office software Advanced knowledge of SAP systems Advanced Experience in Automotive OEM Customer service Interpersonal skills necessary to work in a cooperative, positive team approach Job Type:
Full-time Pay:
$85,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Dunlap, TN 37327:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
4 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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